E-Cigs – Is This the End of L lectric Tobacconist?
Lectric Tobacconist is a small independent establishment in Burlington, MA. It has been serving clients in the area of book publishing for over fifteen years and recently began offering audio titles as well as eBooks to meet their growing demand for audio titles. Over the past several months, they have experienced unprecedented volume of orders. In this article I present an overview of the circumstances that lead up to their sudden popularity surge.
On July 9th, an individual vented around the Customer Services Representatives’ Chat detailing that the previous day’s delivery regarding two nicotine electronic books to two specific customers had been delayed as a result of combine up relating to the “cookies” feature as well as the automated payment system. The particular chat transcript shows that the personal was satisfied together with the book’s content material, but was however frustrated because the particular eBooks were not really yet delivered any time he went to be able to check them inside. The chat representative explained that within order for typically the eBooks to be delivered by the end of typically the day, they would want to be up to date with all the correct information regarding nicotine steam levels in the variety of general public locations.
Since it turns out there, two new orders placed by two different individuals location the Vaporizer Lite into a super-hot niche. These orders placed in both shops are for 2 very popular e-books: the Nicotine plot, and the Smoking gum. This is usually good news for the L lectric Tobacconist, because the possible market for e-cigarette accessories is massive. In the event the Vaporizers prove to be successful then we can well see a great increase in typically the number of retail establishments selling vaporizers throughout the country.
2 days afterwards, on August 3rd, the company begins to receive calls regarding two additional purchases placed by 2 more different persons. The company immediately sends the 1st order, that is for thirty dollars worth of products, towards the e-mail box of one of the slots. One call will be made to confirm the order and an additional thirty dollars is credited to the particular e-mail box. This takes a little while longer than the 30 seconds it got to place the very first order, but at least the e-tailer knows to keep the inventory amounts up.
A couple of short times later, on Aug 5th, we locate that another batch of thirty packages has arrived on the e-tailer. One bundle contains three 100 and fifty-five plans, a consequence of the a couple of orders placed earlier. Less than about a minute is wasted through the chain of buying, but by the particular end of the day, presently there are already 3 hundred and fifty deals Vape Shop in transit. This can be a severe delay because of the sheer number regarding products. Due to the fact that this is the fourth busiest week of the year, it is usually clear that something is seriously completely wrong.
These day, September 2nd, another batch of three hundred plus fifty packages is usually received. These, nevertheless, are only a portion of the many a large number of packages which often have accumulated during the past eight months. The electric Tobacconist is also experiencing unprecedented delays due to the overflow of business. It requires four added hours to complete processing the request and the organization is forced in order to turn down demands for previously made available services.
Finally, on Sept. 2010 5th, we receive yet another package deal. Now, however, there are four plans left. Additionally , about three of the packages contain smoking paraphernalia. It is difficult to see exactly how an industry which has managed to get possible for literally one to access the electronic cigarettes with the make use of of an world wide web account, could end up being experiencing such delays in the source chain process.
L lectric Tobacconist has arrived at new levels of shame and shame. It really is my hope that article will be of assistance to any client or retailer looking for a friendly, expert, honest and skilled e-commerce management team. I realize the aggravation associated with experiencing severe delays in the distribution of your respective products, as well as the disappointment related with having to be able to decline service to a customer based solely on their particular request. I am also aware of typically the frustration that suppliers who experience intense delays can be encountering when working together with a manufacturer or even distributor who is not cooperative. There are several concerns that I believe usually are critical and should have appropriate answers before I discuss these people with my consumers. If you usually are in need of a Responsible E-Commerce Manager, please feel free to be able to contact me at any time.